PRIME STAR(H.K)LTD

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CALLS:
H.K.MOBILE:(+852) 60901424
CHINA MOBILE:(+86) 13249054486
PH:(+852) 2364 0079
FAX:(+852) 2364 0166
EMAIL:
sales@primestarhk.com
ADDRESS:
Unit 10, Floor 5, Block A,
Merit Industial Center,
94 To Kwa Wan Road,
To Kwa Wan,Kowloon,Hong Kong

Service&conditions

 Payment:
◆We accept T/T, Cash, Western Union.
 
 
 Packing:
◆Carton Packing .We provide adequate protection packing for the goods in order to withstand rough handling during international transportation.
Reference Packing Photos:
 
 
 Shipping:
◆All goods could be shipped by UPS, FedEx, DHL, TNT or EMS. The buyers should prepay the freight before shipment, and the goods will be deliver to the buyer’s appointed destination.
 
◆Shipments are usually effected within 1-3 business days upon receipt of the buyer’s payment. Business days are Monday –Saturday. If an order would take more than 3 business days due to out of stock situation or some other reasons the buyers will be informed in time about the situation.
 
◆Order will normally be arrived within 3-5days after shipment.        
 
 
 Operating Procedure:
 
We will reply within 24 hours after receiving your inquiry.
 
Once we got an order from the buyers, we will check our stock first. All goods will be QC before shipment. We will follow up the shipment before its arrival.
 
 
 Condition Explanation:
◆NEW: Brand new OEM laptop part directly from the manufacturer.
◆NPUL: A laptop part removed from a disassembled brand new laptop.
◆PULL: A used and tested laptop part removed from a used laptop.
all the brand new and New-pull goods are in top quality,and those pull and used goods are also in good working condition. before we ship them to you,they will be tested one by one


 
 Warranty:
◆     Our standard warranty on all goods is at least 60days. Some special products may have different warranty terms and conditions. The warranty period begins on the date when goods is delivered by the shipping company.
 
◆The warranty will not cover Physical damages like dropping, exposing to liquids, cracks, Damages caused environmental conditions like temperature or humidity .Damages caused by acts of god or war like fires, floods, etc.; Damages caused by unauthorized modification or repair. 
 
 
 Insurance:
Our shipping charge excludes insurances. Please kindly contact us for the cost of insurance.
 
 Returns:
◆We are committed to your satisfaction. Within the warranty period, items can be returned for replacement or repair.
◆ For all returns you will need to contact us to get an authorization number. Be advised that numbers and specific RMA(Return Material Authorization) information are issued by email only. Unauthorized and unmarked returns will not be accepted.
◆ Please have the following information available when requesting RMA request: the reference code and Qty of the order. All return material must be marked with our company logo. Those without our company logo will not be accepted.

◆ Please be noted that all malfunction return goods must be shipped back to us in intact shape.
◆We will send QC report of defect to the buyer within 3 days after receiving return goods. Detail situation will be explained to the buyers.
 
 
 Compensation
1.       We would inform the accurate shipping weight before shipment. Please kindly confirm the weight at the moment you receive it. If the weight is differed from what we offer, please kindly tell us at once. We will negotiate with you how to compensate according to shipping company policy.
2.       If there are any damages occur on transportation. Problems will be solved thought negotiation.
3.       Any shortages must be reported at once on receipt of the goods, meanwhile please leave the package sealed. You may do this by phone or Email. We will negotiate with you how to compensate according to shipping company policy.

PRIME STAR(H.K)LTD.  ©2005-2010 All Rights Reserved
H.K.MOBLLE:(+852) 60901424  CHINA MOBILE:(+86) 13249054486       EMAIL:sales@primestarhk.com
ADD:  Unit 10, Floor 5, Block A,Merit Industial Center,94 To Kwa Wan Road,
             To Kwa Wan,Kowloon,Hong Kong                          

Phone:(+852)2364 0079   Fax:(+852)2364 0166

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